Política de reembolso

Return & Refund Policy — Aufide
Last updated: August 1, 2026 | Governed by Dutch law and EU Consumer Rights Directive 2011/83/EU

1. Statutory Right of Withdrawal
Consumers residing in the European Union have a statutory right to withdraw from a distance purchase within 14 calendar days of the day on which the consumer, or a third party designated by the consumer (other than the carrier), physically receives the goods. This right is granted under Directive 2011/83/EU and implemented under Dutch law (Article 6:230o BW).

2. Conditions for Valid Withdrawal
To validly exercise the right of withdrawal, ALL of the following conditions must be met simultaneously:

  • The withdrawal notice must be submitted in writing (email to aufide123@outlook.com) before the 14-day period expires. Verbal or informal notices are not accepted.

  • The written notice must include: full name, order number, date of receipt, and a clear statement of intent to withdraw.

  • The goods must be returned within 14 calendar days of the withdrawal notice — not the date of shipment, but the date of our confirmed receipt of the return.

  • Goods must be returned in their original, undamaged, unaltered condition, in original or equivalent protective packaging.

  • Goods must not show signs of use beyond what is reasonably necessary to assess their nature, characteristics, and functioning.

Failure to comply with any of the above conditions entitles Aufide to refuse the return or to apply a proportional reduction to the refund.

3. Return Shipping Costs
Return shipping costs are entirely borne by the customer in all cases of standard withdrawal (change of mind). We do not provide prepaid return labels for standard returns. Aufide bears return costs only in the case of defective, damaged, or incorrectly shipped items.

4. Refund Processing
Upon receipt and inspection of the returned goods (maximum inspection period: 5 business days), we will process the refund within 14 calendar days using the original payment method. We reserve the right to withhold the refund until we have received the goods or until the customer has provided proof of return shipment, whichever is earlier.

If goods are returned in a diminished condition (used, damaged, missing parts, or missing packaging), we reserve the right to deduct a proportional amount from the refund reflecting the reduction in value. In severe cases, no refund will be issued.

5. Defective, Damaged, or Incorrect Items
In the event of a manufacturing defect, print error, transit damage, or incorrect item, the customer must:

  • Notify us within 14 days of delivery at aufide123@outlook.com

  • Provide: order number, photographic evidence (minimum 2 clear photos showing the defect), and a written description

Claims submitted after 14 days of delivery will not be accepted unless the defect was latent and could not reasonably have been discovered upon normal inspection.

Accepted claims will be resolved at Aufide's sole discretion by: (a) free reprint and reshipment, or (b) full or partial refund. The customer is not required to return defective or damaged goods unless specifically requested.

6. Non-Returnable Items
The right of withdrawal does not apply to:

  • Digital downloads or files

  • Items that have been used, damaged, altered, or washed by the customer

  • Items returned after the 14-day return window has elapsed

7. Withdrawal Form
You may use the EU standard withdrawal form (Annex I of Directive 2011/83/EU) or any written statement clearly expressing your intent. The use of the standard form is not mandatory.

8. Business-to-Business (B2B) Orders
The right of withdrawal applies exclusively to consumers (natural persons acting outside their trade, business, or profession). Orders placed by businesses, sole traders, or legal entities acting in a commercial capacity are not subject to this return policy. All B2B sales are final unless agreed otherwise in writing.