Shipping policy
Shipping Policy — Aufide
Last updated: September 20, 2026
At Aufide, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how your order is processed, produced, shipped, and delivered.
1. Order Production & Fulfillment
All Aufide posters are printed on demand and produced specifically after an order has been placed.
We work with a global network of professional third-party production and fulfillment partners who produce and ship orders directly to our customers.
Orders are produced as close to the delivery destination as reasonably possible to reduce shipping distances and improve delivery efficiency.
Production and shipping locations are assigned dynamically based on product availability, production capacity, and logistical requirements. As a result, orders may be shipped domestically or internationally, and the exact country of dispatch may not always be known before production begins.
Aufide remains responsible for your order and is your primary point of contact for all order-related inquiries, shipping issues, and customer support.
2. Processing & Production Time
Orders are submitted for production after payment confirmation.
Production times vary depending on the selected product, order specifications, and current production capacity.
During periods of increased demand, such as holidays, production may take longer than usual.
The estimated delivery timeframe provided at checkout includes both production and shipping.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where available.
3. Estimated Delivery Time
Delivery times depend on the selected product, delivery destination, and available shipping method.
An estimated delivery date or delivery timeframe will be displayed during checkout before you complete your purchase.
The estimated delivery timeframe includes both production and transportation.
We make every reasonable effort to deliver your order within the communicated timeframe. However, delays may occasionally occur due to production capacity, carrier operations, customs procedures, or other unforeseen circumstances.
If your order is delayed, we will make reasonable efforts to provide an updated delivery estimate.
For consumers in the European Union, orders must be delivered within the agreed delivery period or, where no different period has been agreed, within 30 calendar days.
If the applicable delivery deadline is missed, you may be entitled to provide an additional reasonable period for delivery. If delivery is still not completed within that period, you may cancel your order and receive a refund in accordance with applicable consumer protection laws.
In certain circumstances, you may be entitled to cancel without granting an additional delivery period.
Your statutory consumer rights remain unaffected.
4. Shipping Destinations
Aufide ships to selected countries worldwide.
Available shipping destinations are displayed during checkout. If your country is not available, we are currently unable to accept orders for delivery to that destination.
We reserve the right to modify our available shipping destinations for future orders.
Changes to shipping availability will not affect orders that have already been accepted unless delivery becomes impossible or another lawful reason applies.
Certain destinations may be subject to additional shipping restrictions, carrier limitations, or customs requirements.
5. Shipping Costs & Free Shipping
Shipping costs are calculated based on your delivery destination, selected shipping method, and order contents.
The applicable shipping fee will be clearly displayed during checkout before you complete your purchase.
If free shipping is available, the applicable conditions and minimum order requirements will be displayed on our website.
We reserve the right to modify shipping rates and free shipping promotions for future orders.
Any changes will not affect shipping charges already agreed upon for confirmed orders.
6. Delivery Responsibility & Risk of Loss
Aufide is responsible for ensuring that your order is delivered in accordance with applicable consumer protection laws.
For consumer orders, the risk of loss or damage remains with Aufide until you, or a third party designated by you other than the carrier, have physically received the products.
If you independently arrange a carrier that was not offered by Aufide, responsibility may transfer when the products are handed over to that carrier, as permitted by applicable law.
If your order is lost, damaged during transit, or not delivered, please contact us at aufide123@outlook.com.
We will investigate the issue with the relevant shipping carrier and provide an appropriate resolution in accordance with applicable consumer law.
Your statutory consumer rights remain unaffected.
7. Customs, Import Duties & International Orders
Aufide works with international production partners to fulfill orders as close to the delivery destination as reasonably possible.
Where orders are produced and shipped domestically, international customs duties will generally not apply.
For shipments within the European Union, no additional customs duties are normally charged when goods are transported between EU member states.
For certain international shipping methods and destinations, orders are delivered on a Delivered Duty Paid (DDP) basis. This means applicable import duties are handled in advance and no additional customs fees are due upon delivery.
For other international shipments, customs duties, import taxes, and carrier handling fees may apply depending on the destination country's regulations.
Where additional import charges may be payable by the customer, this will be disclosed before purchase. If the exact amount cannot reasonably be calculated in advance, customers will be informed that additional charges may apply.
Any refusal of delivery due to customs charges will be assessed according to the circumstances, the information provided before purchase, and applicable consumer protection laws.
Nothing in this section limits your statutory consumer rights.
8. Taxes & VAT
Prices displayed to consumers include applicable VAT where required by law.
The applicable tax treatment depends on the delivery destination, product type, and relevant tax regulations.
Any VAT collected by Aufide will be handled in accordance with applicable Dutch, European, and international tax legislation.
The total order amount, including applicable taxes and shipping costs collected by Aufide, will be clearly displayed before payment.
For international orders, any additional import taxes or customs charges payable upon delivery will be disclosed before purchase where applicable.
VAT Identification Number: NL004825380B08
9. Lost, Damaged, Stolen or Undelivered Packages
If your tracking information has not updated for more than 10 business days, or your order has not arrived within 20 business days after shipping confirmation, please contact us at:
Include your order number and a brief description of the issue.
You may also contact us earlier if you believe your package has been lost, damaged, or incorrectly delivered.
We will investigate the issue with the relevant shipping carrier.
If an order is confirmed lost or was not properly delivered, we will arrange an appropriate resolution, such as a replacement or refund, in accordance with applicable consumer protection laws.
If tracking information indicates that your package was delivered but you have not received it, please contact us so we can investigate the delivery circumstances and available proof of delivery.
A carrier's delivery confirmation alone does not automatically exclude your statutory consumer rights.
If theft is suspected, we may request reasonable cooperation in investigating the circumstances. A police report is not automatically required to submit a claim.
10. Incorrect Shipping Addresses
Customers are responsible for providing accurate and complete shipping information during checkout.
If you notice an error in your delivery address, please contact us immediately at aufide123@outlook.com, quoting your order number.
We will make reasonable efforts to correct the address before your order enters production or is dispatched.
Once production or shipping has started, address changes may no longer be possible.
If an order cannot be delivered because of incorrect information supplied by the customer, we will assess the available options, including possible redelivery, address correction, or return arrangements.
Any additional charges resulting from customer-provided address errors will be communicated where applicable and handled in accordance with applicable law.
Aufide remains responsible for delivery errors caused by Aufide or its production and shipping partners.
Nothing in this section excludes or limits your statutory consumer rights.
11. Contact Information
For questions regarding shipping, delivery, tracking, or your order, please contact:
Aufide Customer Support
Email: aufide123@outlook.com
Please include your order number when contacting us about an existing order.
We will make reasonable efforts to assist you and resolve any delivery-related issues as efficiently as possible.
This Shipping Policy does not limit or exclude any mandatory consumer rights provided under applicable law.